Support Hours Contact

Customer Support

Volicon offers experienced, product specialists available to help assist you with your technical requests.

If you are not currently on a support contract, or are unsure, please call us today at 781-221-7400 x120

Telephone support is available between 8:30 AM - 6:00 PM EST, Monday through Friday for our US based customers, and between 8:00 AM – 5:00 pm CET(GMT +1) Monday-Friday, for our EMEA based customers. Service may be reasonably delayed for weather or other causes beyond Volicon’s control.
US: +1 781.221.7400 Option 5
EMEA: +1 888.755.4266
Support via email, or via our website is also available. Volicon will attempt to respond within 4 hours during regular business hours as above referenced.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: http://www.volicon.com/index.php/support/

Telephone access to the Volicon Engineering Support team for training, remote diagnostics, and resolution of Observer system issues
Updates for all major and minor software releases
Hardware replacement (included for first 5 years of ownership)