Support

Support Hours Contact

Customer Support

Volicon offers experienced, product specialists available to help assist you with your technical requests.

Customer Support can be contacted 5 days a week from 8 AM-6 PM EST via the following methods:

  • Telephone support is available between 8:00 AM - 6:00 PM EST, Monday through Friday for our US based customers, and between 8:00 AM – 5:00 pm CET(GMT +1) Monday-Friday, for our EMEA based customers. Service may be reasonably delayed for weather or other causes beyond Volicon’s control. 
  • US:           +1 781.221.7400 Option 5
  • EMEA:       +1 888.755.4266
  • Support via email, or via our website is also available. Volicon will attempt to respond within 4 hours during regular business hours as above referenced.
  • Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.    
  • Website: http://www.volicon.com/index.php/support/

Support Includes:

  • Telephone access to the Volicon Engineering Support team for training, remote diagnostics, and resolution of Observer system issues
  • Updates for all major and minor software releases
  • Hardware replacement (included for first 5 years of ownership)
*If you are not currently on a support contract, or are unsure, please call us today at 781-221-7400 x130