Support Hours Contact
Volicon offers experienced, product specialists available to help assist you with your technical requests.
If you are not currently on a support contract, or are unsure, please call us today at 781-221-7400 x120
Customer Support can be contacted 5 days a week from 8 AM-6 PM EST via the following methods:
- Telephone support is available between 8:30 AM - 6:00 PM EST, Monday through Friday for our US based customers, and between 8:00 AM – 5:00 pm CET(GMT +1) Monday-Friday, for our EMEA based customers. Service may be reasonably delayed for weather or other causes beyond Volicon’s control.
- US: +1 781.221.7400 Option 5
- EMEA: +1 888.755.4266
- Support via email, or via our website is also available. Volicon will attempt to respond within 4 hours during regular business hours as above referenced.
- Website: http://www.volicon.com/index.php/support/
- Telephone access to the Volicon Engineering Support team for training, remote diagnostics, and resolution of Observer system issues
- Updates for all major and minor software releases
- Hardware replacement (included for first 5 years of ownership)