Volicon’s triggered recording module offers valuable functionality across a variety of applications. When implemented along with the Observer® Remote Program Monitor (RPM), this module facilitates both ad verification and transport stream (TS) proof of experience. The module supports Volicon’s content matching module for ad verification, which allows operators to log and perform A/V quality checks on ad insertions or high-value programs. The triggered recording module leverages the Observer RPM system to change channels and record an entire ad insertion window. With 24/7 recording, users can clip and export full-motion, full-frame-rate recordings of A/V ad assets for troubleshooting or proof of delivery, skipping time-consuming troubleshooting sessions.
The module also enables operators to gather visual “proof of experience” related to MPEG impairments. It leverages SNMP alerts from an MPEG transport stream analyzer to identify stream issues, dial the affected channel, and create an A/V clip highlighting the MPEG impairment. With access to these automatically generated clips, engineers can evaluate the severity of the issue and focus their efforts on the impairments that most affect the customer experience. In the cable environment, this capability aids in improving service levels and reducing technician dispatch costs.