Monitor Your Linear, On-Demand, And Interactive Service Quality Of Experience From One Automated Platform
Pay-TV operators are caught in a hyper-competitive marketplace. They must provide a growing array of linear, on-demand and interactive video services, maximize customer Quality of Experience (QoE), all while minimizing costs. The operators are challenged amid the growing complexity of the service, network, and STB infrastructure needed to deliver these new services. Knowing the head-end is good but is not enough any more.
Based on technology employed in Volicon’s award-winning Observer broadcast monitoring system, the Observer RPM allows operators to monitor hundreds of channels, troubleshoot real time video issues and verify broadcast content and ads in a 24×7 log. The Observer Remote Program Monitor (Observer RPM) is for Pay-TV operators that need to remotely know the customers’ experience. With its 24×7 recording and proactive monitoring of linear, on-demand and interactive services, with streaming of live or recorded video, the RPM allows operators to identify problems before customers do, troubleshoot problems quickly and easily when problems do arise and avoid costly chronic trouble- shooting sessions.