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RPM

Monitor hundreds of linear, on-demand, and interactive services, troubleshoot real time video issues and verify broadcast content and ad-insertions in a 24x7 log.

Monitor Your Linear, On-Demand, And Interactive Service Quality Of Experience From One Automated Platform

Pay-TV operators are caught in a hyper-competitive marketplace. They must provide a growing array of linear, on-demand and interactive video services, maximize customer Quality of Experience (QoE), all while minimizing costs. The operators are challenged amid the growing complexity of the service, network, and STB infrastructure needed to deliver these new services. Knowing the head-end is good but is not enough any more.

Based on technology employed in Volicon’s award-winning Observer broadcast monitoring system, the Observer RPM allows operators to monitor hundreds of channels, troubleshoot real time video issues and verify broadcast content and ads in a 24×7 log. The Observer Remote Program Monitor (Observer RPM) is for Pay-TV operators that need to remotely know the customers’ experience. With its 24×7 recording and proactive monitoring of linear, on-demand and interactive services, with streaming of live or recorded video, the RPM allows operators to identify problems before customers do, troubleshoot problems quickly and easily when problems do arise and avoid costly chronic trouble- shooting sessions.

Features

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RPM Workflow

COMPARING CONTENT FROM INGEST TO THE EDGE

If RPMs are deployed at network ingest, local hub points and at the edge of the network, the operator can quickly synchronize the probe views and isolate problems, current or historical/chronic, quickly and easily.

TROUBLESHOOTING VIDEO SERVICES REAL TIME

Users are able to to continuously monitor the health of their video services and easily troubleshoot problems with a virtual on-screen version of their own remote control

PROACTIVE MONITORING OF A VIDEO SERVICES

The RPM provides a programmable channel lineup with customizable thresholds and schedules per service and is able to quickly scan through and verify 100’s of linear, on-demand, and interactive services.

AD-INSERTION AND PROGRAM VERIFICATION

Record and perform A/V quality checks on ad insertions or high value content. The system allows for easy content clipping and exporting for troubleshooting and proof of delivery.

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