Module for Observer® RPM Creates ‘Proof of Experience’ Clips That Speed Resolution
Triggered Recording Module Automatically Generates Clips of MPEG Impairments; Aids MSOs in Maintaining High Service Levels While Lowering Related Costs
BURLINGTON, Mass. — Nov. 14, 2011 — Volicon today announced that it has enhanced its Observer® Remote Program Monitor (RPM) with the addition of a new triggered recording module that aids cable operators in boosting service quality and customer satisfaction levels. The module, optional on new and existing Observer RPM systems, automatically generates full-motion video clips of MPEG impairments and provides cable operators with a visual “proof of experience” that speeds analysis and resolution of issues in the transport stream. These video/audio clips are “triggered” by popular MPEG transport analysis and ad systems from companies such as Mixed Signals, Arris, SeaChange, and IneoQuest.
“We’re continually refining the Observer RPM to give cable operators the tools they need to monitor their services more effectively, and to isolate and mitigate any service impairments more quickly,” said Andrew Sachs, Volicon vice president of product management. “By automating the recording of content affected by MPEG transport stream impairments and, in turn, generating clips that demonstrate the visual impact of those impairments, the Observer RPM enables engineers and customer care staff to respond promptly to any service issues that might affect the subscriber experience.”
Volicon’s Observer RPM scans channels around the clock and automatically tests signal integrity, issues alerts (via email and SNMP), and captures the problematic content when channels do not conform to prespecified limits. The system can monitor linear content for video or audio errors such as closed captioning, audio levels, and static screen or black screen.
The triggered recording module for the Observer RPM leverages SNMP alerts from an MPEG transport stream analyzer to identify stream issues, dials the affected channel, and creates an A/V clip highlighting the MPEG impairment. With access to these automatically generated clips, engineers can evaluate the severity of the issue and focus their efforts on the impairments that most affect the customer experience. The cable operator, as a result, can improve its service levels and reduce technician dispatch costs.
More information about the Observer RPM and other Volicon products is available at http://www.volicon.com.
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About Volicon
Volicon provides the broadcast and cable industries with the most efficient, reliable, and cost-effective automated multichannel video content logging and monitoring system for compliance, media analysis, content repurposing, and quality of service. Its Observer® real-time digital video monitoring and logging solutions are based on Volicon’s patented Video Monitoring Architecture (VMA). VMA is comprised of a multichannel video streaming engine, interactive search, content analytics, and service monitoring and alarming capabilities. Volicon products and services meet the demanding requirements of broadcasters, cable and IPTV service providers, and enterprise and government organizations looking to improve broadcast product quality, enhance video management, and lower costs. More information is available at http://www.volicon.com.
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