Customer Support Specialist is a key technical contributor who will be the first point of contact for customers and be responsible for providing phone support, upgrades and system configuration for Volicon products. This position will also involve testing of customer configurations and new releases. Travel to customer sites to perform on-site troubleshooting, upgrades, etc. might be required. The ideal candidate will be a self-motivated individual with a strong desire to learn, customer oriented, comfortable working in a team environment and have strong written and verbal communication skills.
Volicon is a fast-growing software company that is rapidly expanding. We need an office manager and HR assistant with administrative skills, experiences, and savvy to be the back bone of day-to-day operations. This person will take care of all office needs and administrative tasks. To thrive in this role, you’ll need to love variety, work independently, communicate well and be super organized.
Sales Engineer is a key sales and technical contributor to the Volicon organization. The sales engineer will work with the Volicon sales organization to provide technical consulting and key account management to build the sales pipeline.
Sales Engineer will focus on all Volicon product lines including Observer, Observer RPM, Observer TS, and related products and services. Following a sale, the Sales Engineer will work directly with the customer to integrate and maintain the Volicon solution until fully functional and provide training for the employees who will use the product. They also maintain contact with their clients to ensure that the clients' needs have been met and to assist them with any additional problems that may arise well after the purchase. The Sales Engineer will work with sales to understand customer requirements, and present relevant and compelling solutions. The Sales Engineer will provide assurances to the potential client that the product will work for what the client requires.
Volicon is looking for a Sales Engineer (SE) in Europe who will be able to articulate technology and product positioning to both business and technical users. The SE will be primary technical resource for the field sales force. SE will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.